This guide explains how to refund a paid online order using Stripe. You can process either a full refund or a partial refund directly from the Order History screen. The same refund workflow can also be used for other payment methods such as Cash or EFT.
Step 1: Find the Paid Order
Open Order History and locate the paid order that needs to be refunded.
In this example, the order was placed on 23 May with a total value of
$32.00.
Select the order to open its details before proceeding with the refund.
Step 2: Choose the Stripe Refund Option
Verify that the payment was originally processed through Stripe.
To issue a full refund, select Stripe Refund.
To issue a partial refund, first adjust the refund amount by reducing the balance to the desired value. For example, you may refund only part of the payment and leave a balance of $29.00 or $25.00, depending on any applicable fees or adjustments.
Step 3: Confirm the Refund
After selecting Stripe Refund, review the refund details and confirm the action.
Once confirmed, the refund is processed through Stripe and the payment is successfully returned to the customer.
The refund transaction will also be recorded in the order’s refund history for future reference.
Step 4: Refund Using Other Payment Methods
If the original payment was not processed through Stripe, select the appropriate refund method from the refund window.
The same workflow supports other payment types such as:
- Cash Refund
- EFT Refund
- Other configured payment methods
Choose the matching payment method and complete the refund process.
Summary
- Locate the paid order in Order History.
- Open the order and select Stripe Refund.
- Process either a full refund or a partial refund.
- Confirm the refund to complete the transaction.
- Use the same refund workflow for Cash, EFT, and other payment methods.