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How to fix Printer IP Address

This error occurs when the Main/Primary Printer having connectivity issues due to loose network cables or change in IP Address. kindly follow the below mentioned simple troubleshooting guide

  • Check if the power cable & network wire connected with router and printer properly, it should not be loose
  • If cable connections are ok, then switch off the printer
  • After 5 Seconds Switch on the printer
  • Wait for upto 15 seconds for printer to print IP Address docket automatically (similar to below image)

    Go to if IP address docket is not printed
  • Compare newly printed IP address with IP address of main/primary printer configured in the system
  • If IP address is same as previous IP address,
    1. Try reprinting the docket or invoice and check
    2. If printing then continue operation on POS, else go for printer factory reset
  • If IP address is different then previous IP address,
    1. Check if printer IP address is 192.168.192.168, it means the printer is still not connected to the network. Please check connections again
    2. If it not above IP address, It means the printer has been assigned a new IP address, then update the new IP address in Twirll system
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