To View an Order Detail go to Manage Orders ⇒ Click on order (Fig 1).
Fig. 1
A new screen will be opened(Fig 2) in which you can see details of that order
Fig. 2
- Change Status – Whenever an action is taken on an order, you need to change the status of the order. When the customer places an order through Twirll, the status of order is ‘Placed’ . If you are processing that order, then change the status of order to ‘In-Progress’. If you have worked on the order and is ready for pick-up, then change the status to ‘Ready for Pickup’.
- Collect Payment – If an Order is Not Paid then business can accept its payment with different payment modes with this collect payment button.
- More – We can perform many actions on an order and they are collectively found in “More” button. Various actions that can be performed are Emailing Invoice, Printing Invoice, Editing Delivery Charges, Editing Item Contents, Initiating Refund and Order Cancellation
- Print – To print order summary click on Print button. You can print using cloud printer by clicking on cloud printer button next to Print button.
- Customer Name – Customer details can be opened up by clicking on customer name, you can view basic customer details and bond that you share with this customer like number of times that a customer had checked in to your store and number of orders that a customer placed from your store.
- Invoice No. – It is not just display data, you can view invoice of this order by clicking on number
- Message – Send a Message to customer with your messenger.
- Your list of Items are located in a centralised table