“If there has been an overpayment on an order, you can process a refund by following the steps below.”
- Go to “Orders” section
- Select “Order History” to view the the list of orders
Note : You can find your desired order by using the filters on the screen. - Click on your order to open its item list
- Click on “Refund Amt.” to initialize payment processing
When “Refund Amt.“ is clicked, a pop-up is opened to record the details of amount to be refunded.
- Input the amount to be refunded to the customer
- Select the mode by which the payment is to be refunded.
Once these details are recorded, your payment details are updated in the order