If you are not sure, is your tyro connected to your PoS or not. There are two places you can look for.
- Check the Tyro Icon on top, if it there it means it is paired.
It will show ‘Connected’, ‘Disconnected’ as status
- Click on tyro icon it opens a modal, and it will try to pair
- If it is not showing connected and on top tyro icon showing connected with icon, it means terminal is not connected with Tyro server.
In this case, you can try some troubleshooting.
1. Reboot terminal by press and holding yellow button at machine for 10-30 seconds.
2. Once Machine is reboot now pair it with PoS
3. If still having issue to pair with PoS or transaction of payment, contact Twirll team
5. Click on Start button here. - Another way to check if Tyro paired with PoS or not.
While creating an order, you can check for this message at payment option screen.
If this message is not appearing, then do the pairing process here.