Step 1: Access Customer Management
Log in to the Twirll Portal, then navigate as follows:
Sales → Manage Customer → All Customers
Step 2: Select the Customer
From the customer list, click on the customer name whose loyalty points you want to adjust.
Step 3: Open Loyalty Points Section
Within the customer profile, click on Loyalty Points to view the customer’s current points balance.
Step 4: Adjust Loyalty Points
Click on Adjust Loyalty Points to initiate the points adjustment process.
Step 5: Redeem or Modify Points
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Select the number of loyalty points to be adjusted or redeemed.
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Enter the adjustment amount as required.
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Click Save to apply the changes.
Step 6: Verify the Adjustment
After saving, review the Loyalty Points history to confirm that the adjustment has been successfully applied.
